miami to panama

[Tom]

Don My rack from KLR650.com will be here Thursday. I'll post an update as to wether it is indeed a HT rack. Tom

[wannabsmooth1]

--- In DSN_KLR650@yahoogroups.com, "Tom" wrote:

> > Don > My rack from KLR650.com will be here Thursday. I'll post an update as > to wether it is indeed a HT rack. > Tom >

It's not an H/T part - it's a copy. Some of the stuff from there is good, some ok, some ??? Some of the H/T copies use a much lighter grade of tubing. This might be ok - up to a point. It's possible to catch almost anyone at a bad time. If 10 people call just ahead of you, or 1 guy orders a bunch, it's possible to be out of stock. This can even happen with a company as big as Kawasaki. I've waited months for a part from them and other companies that have much greater resources than any of the companies that try to keep things going in the KLR world. Sometimes I've had 3 or 4 customers call the same day - all wanted the same thing - and I was instantly back ordered for a month! Sometimes I can't even get a standard size of material after calling 4 suppliers. Then when I find it - if I want it it's 30 to 50 percent higher than the usual supplier. Question for the original poster - Happy Trails has an 800 number. Did you call them? And ask (preferably nicely) what happened? all the best, Mike

[Andrew Tuning]

Tom, Your rack from KLR650.net was made in Taiwan and is a HT knock off made of lighter tubing. If you want the true thing, order it from Fred at Arrowhead or Happy trails directly. -Andy BIFBR Andyt59@... http://myweb.cableone.net/tbernard -----Original Message----- From: DSN_KLR650@yahoogroups.com [mailto:DSN_KLR650@yahoogroups.com] On Behalf Of wannabsmooth1 Sent: Tuesday, April 04, 2006 10:17 PM To: DSN_KLR650@yahoogroups.com Subject: [DSN_KLR650] Re: UN-happy trails ? Barking Up the Same Tree?

--- In DSN_KLR650@yahoogroups.com, "Tom" wrote: > > Don > My rack from KLR650.com will be here Thursday. I'll post an update as > to wether it is indeed a HT rack. > Tom > It's not an H/T part - it's a copy. Some of the stuff from there is good, some ok, some ??? Some of the H/T copies use a much lighter grade of tubing. This might be ok - up to a point. It's possible to catch almost anyone at a bad time. If 10 people call just ahead of you, or 1 guy orders a bunch, it's possible to be out of stock. This can even happen with a company as big as Kawasaki. I've waited months for a part from them and other companies that have much greater resources than any of the companies that try to keep things going in the KLR world. Sometimes I've had 3 or 4 customers call the same day - all wanted the same thing - and I was instantly back ordered for a month! Sometimes I can't even get a standard size of material after calling 4 suppliers. Then when I find it - if I want it it's 30 to 50 percent higher than the usual supplier. Question for the original poster - Happy Trails has an 800 number. Did you call them? And ask (preferably nicely) what happened? all the best, Mike Archive Quicksearch at: http://www.angelfire.com/ut/moab/klr650_data_search.html List sponsored by Dual Sport News at: www.dualsportnews.com List FAQ courtesy of Chris Krok at: www.bigcee.com/klr650faq.html Member Map at: http://www.frappr.com/dsnklr650 Yahoo! Groups Links

[Tony JONES]

Andy, you've been good on occasion before in acknowledging that you're related (by marriage) to Tim Bernard who owns Happy Trails. Probably not a good time to stop ) Anyways, if we're going on a Taiwan bashing exercise, then maybe consider eBay item #4626878176. Last I checked he makes them in his garage in the good ole U S of A. Anyways, the initial thread wasn't one of knockoffs vs original, it was about customer service. The whole knockoff vs original is a altogether different but interesting issue. It's not like there is a lot of rocket science in making a side rack. I believe people made and sold them before HT came along, but maybe I'm wrong (so I'll don my asbestos suit in anticipation). best Tony

> Tom, > > Your rack from KLR650.net was made in Taiwan and is a HT knock off

made of

> lighter tubing. If you want the true thing, order it from Fred at

Arrowhead

> or Happy trails directly. > > -Andy > BIFBR > Andyt59@... > http://myweb.cableone.net/tbernard

[Jud Jones]

--- In DSN_KLR650@yahoogroups.com, "Tom" wrote:

> > Don > My rack from KLR650.com will be here Thursday. I'll post an update as > to wether it is indeed a HT rack. > Tom >

It won't be. It will be manufactured in China, and may be a knockoff of the original HT part.

[dooden]

--- In DSN_KLR650@yahoogroups.com, "Jud Jones" wrote:

> > --- In DSN_KLR650@yahoogroups.com, "Tom" wrote: > > > > Don > > My rack from KLR650.com will be here Thursday. I'll post an update as > > to wether it is indeed a HT rack. > > Tom > > > > It won't be. It will be manufactured in China, and may be a knockoff

of the original HT part.

>

However it will be installed by Friday and in use much sooner. Bark Bark Bark... Never ordered from either place. no comments on the customer service. Dooden A15 Green Ape

[Andrew Tuning]

OK, This horse has been beaten. Every one will run into bad customer service at some time in their life. I know I have. As mentioned in a previous post: "It's possible to catch almost anyone at a bad time. If 10 people call just ahead of you, or 1 guy orders a bunch, it's possible to be out of stock. This can even happen with a company as big as Kawasaki. I've waited months for a part from them and other companies that have much greater resources than any of the companies that try to keep things going in the KLR world. Sometimes I've had 3 or 4 customers call the same day - all wanted the same thing - and I was instantly back ordered for a month! Sometimes I can't even get a standard size of material after calling 4 suppliers. Then when I find it - if I want it it's 30 to 50 percent higher than the usual supplier." My suggestion is a lesson I learned the hard way: You can gripe and moan all you want, but, if you don't do it to the right people, you are talking to the wind... Happy Trails can be contacted through their web site: http://www.happy-trail.com -Andy

[revmaaatin]

Reply bottom posted below:

--- In DSN_KLR650@yahoogroups.com, "Dooden" wrote: > > --- In DSN_KLR650@yahoogroups.com, "Jud Jones" wrote: > > > > --- In DSN_KLR650@yahoogroups.com, "Tom" wrote: > > > > > > Don > > > My rack from KLR650.com will be here Thursday. I'll post an update as > > > to wether it is indeed a HT rack. > > > Tom > > > > > > > It won't be. It will be manufactured in China, and may be a knockoff > of the original HT part. > > > > However it will be installed by Friday and in use much sooner. > > Bark Bark Bark... > > Never ordered from either place. no comments on the customer service. > > Dooden > A15 Green Ape > Hi Dooden, Your reply is precious, and in keeping with another Chinese export; 'The dogs bark, but the caravan moves on.' -Chinese Proverb revmaaatin.

[don cain]

Except that when you gripe here you're doing a service to everyone on the list by giving a heads up about problems HT has with customer service. One person going on and on is one thing - half a dozen complaints indicating that they don't have the curiosity to even contact you if they are out of stock is more than just a company having "bad day."..... -don

On 4/5/06, Andrew Tuning wrote: > OK, This horse has been beaten. Every one will run into bad customer service > at some time in their life. I know I have. As mentioned in a previous post: > > "It's possible to catch almost anyone at a bad time. If 10 people call > just ahead of you, or 1 guy orders a bunch, it's possible to be out of > stock. This can even happen with a company as big as Kawasaki. I've > waited months for a part from them and other companies that have much > greater resources than any of the companies that try to keep things > going in the KLR world. Sometimes I've had 3 or 4 customers call the > same day - all wanted the same thing - and I was instantly back > ordered for a month! Sometimes I can't even get a standard size of > material after calling 4 suppliers. Then when I find it - if I want it > it's 30 to 50 percent higher than the usual supplier." > > My suggestion is a lesson I learned the hard way: You can gripe and moan all > you want, but, if you don't do it to the right people, you are talking to > the wind... Happy Trails can be contacted through their web site: > http://www.happy-trail.com > > -Andy > > > > > > > Archive Quicksearch at: http://www.angelfire.com/ut/moab/klr650_data_search.html > List sponsored by Dual Sport News at: www.dualsportnews.com > List FAQ courtesy of Chris Krok at: www.bigcee.com/klr650faq.html > Member Map at: http://www.frappr.com/dsnklr650 > Yahoo! Groups Links > > > > > > > > -- --My greatest fear in life is not death, but waking up one morning ordinary and predictable. The rest of the FreeCycle(tm) story here: http://tinyurl.com/ad2lc

[Stuart Mumford]

Just a stab in the dark, but I'm thinking the guys that get upset are in the vast minority here, and maybe they haven't dealt with small comanies that cater to niche markets in this fashion. Mike's right on the money. Call them on the telephone, hash it out in private before you trash them on a public forum. You can have it fast, cheap, or quality. Pick any two. Thanks CA Stu

> -----Original Message----- > > Those of us in the manufacturing business, especially those that have > worked in small shops might have a better empathy for this situation. > > I'm somewhat frustrated by the negative or whiney threads that pop up > from time to time. The world is not perfect - please do your part to > make it better............... > > all the best, > > Mike >