arrowhead shim kit has been claimed

[Lamar]

My wife went to the closest place to buy me a last-minute aniversary gift last week, having heard me say I was looking for a new helmet. She showed up with an HJC CS-10. She told me that the dealer didn't have much to choose from, but the guy there sold her that one saying that if it didn't fit he "could order anything I wanted." (As if I couldn't order anything I wanted?) She added that when asked about a refund, he all but told her there were no refunds! Besides being the wrong color and size, I didn't want the CS-10. I asked her for the receipt and went to see about a swap. There was a VERY small selection of helmets, all low-end. Having done my homework, I saw that the recommended full retail price for that model was $89.99...she paid $119.99, a 30% mark-up. While I was waiting for help at the counter, I noticed that there was a letter from Sea- Doo posted beind the counter that their agreement with Sea-Doo had been "terminated" and that Sea-Doo would not honor any warranty repairs. (I wonder why?) Then I overheard a phone conversation where someone had arrived to pick up their new Katana 600 only to find it laying on the ground in the service area!!! Not a good sign. I finally got someone to assist me, and got a bunch of grumbling about the return despite the fact that I was following the exact policy in the receipt. Once I had the credit in hand, I suggested that when my wife was sold the helmet, the helmet was priced wrong. The counter guy snatched it from the (wrong) box, gave it a quick look, and snapped that she has special ordered it from a catalog. She did NOT. I offered that there were two more just like it on the wall, and besides that, was a special order a justification for such a serious overcharge? He insisted that it was a special order and that $120 was the correct price, both incorrect and he knew it, but assumed I didn't know what I was talking about. Insulted that he called me stupid and my wife a liar, I let him know I was on to him, not to expect me back, and walked out. What a jerk. SO...if you live in the Jackson, MS area, avoid Jackson Motor Sports. Oh, and I went to The Kickstand, where I usually buy stuff, was treated very well, picked a helmet from a huge selection (which was on sale), and left happy. Lamar A14

[gpokluda]

--- In DSN_KLR650@yahoogroups.com, "Lamar" wrote:

> > I finally got someone to assist me, and got a bunch of grumbling > about the return despite the fact that I was following the exact > policy in the receipt. Once I had the credit in hand, I suggested > that when my wife was sold the helmet, the helmet was priced wrong.

If you should ever go back to this dealer, look around and see if they have a sign, plaque or decal on the door that states they are a Lemco dealer or "Member of the Lemco management group" http://lemcoandassociates.com/ This would explain a lot. I have found that many of the customer compaints I hear of in my area are with Lemco dealers. In a nut shell, Lemco is a management group that basically tells a dealer how to squeeze every penny out of a customer. They also take most if not all of the operating costs of a business and factor that with the average number of potential customers that walk through the doors and then associate that cost with their walk in traffic. I have been told that anyone that walks into the local motorcycle superstore in Albuquerque is immediately tagged to the business as liability that costs $160+ and the number goes up the longer they are in the store. Therefore, the sales staff is tasked with either selling that person something or getting them out of the store as soon as possible. Sadly, it all works. Lemco management stores are routinely some of the highest performing dealers in the powersports biz. Gino www.rvmc.com

[G De Lacey]

[...]

> Sadly, it all works. Lemco management stores are routinely some of > the highest performing dealers in the powersports biz. > > Gino

That's a sad state of affairs, but as they say, a democracy gets the Government it deserves. Same applies to these sharks. Boycott them. If enough people do that, I'm betting they would quickly fire the consultant and go back to customer care as a policy. GW

[Ron Crandell]

All I can say is: wow (with sort of an uninthusiastic low-key breath). Is it safe to assume that RVMC is NOT part of this group?? I had no idea, but it makes sense now that you have explained it.. Ron in MN A16

--- In DSN_KLR650@yahoogroups.com, "gpokluda" wrote: > --- In DSN_KLR650@yahoogroups.com, "Lamar" wrote: > > > > I finally got someone to assist me, and got a bunch of grumbling > > about the return despite the fact that I was following the exact > > policy in the receipt. Once I had the credit in hand, I suggested > > that when my wife was sold the helmet, the helmet was priced wrong. > > If you should ever go back to this dealer, look around and see if > they have a sign, plaque or decal on the door that states they are a > Lemco dealer or "Member of the Lemco management group" > http://lemcoandassociates.com/ > > This would explain a lot. I have found that many of the customer > compaints I hear of in my area are with Lemco dealers. > > In a nut shell, Lemco is a management group that basically tells a > dealer how to squeeze every penny out of a customer. They also take > most if not all of the operating costs of a business and factor that > with the average number of potential customers that walk through the > doors and then associate that cost with their walk in traffic. I have > been told that anyone that walks into the local motorcycle superstore > in Albuquerque is immediately tagged to the business as liability > that costs $160+ and the number goes up the longer they are in the > store. Therefore, the sales staff is tasked with either selling that > person something or getting them out of the store as soon as > possible. > > Sadly, it all works. Lemco management stores are routinely some of > the highest performing dealers in the powersports biz. > > Gino > www.rvmc.com

[Ron Crandell]

I'm going to nose around and see if one or our local dealers is associated with this. It would explain why I feel the way I do when I walk in the door.. Ron in MN

--- In DSN_KLR650@yahoogroups.com, "gpokluda" wrote: > --- In DSN_KLR650@yahoogroups.com, "Lamar" wrote: > > > > I finally got someone to assist me, and got a bunch of grumbling > > about the return despite the fact that I was following the exact > > policy in the receipt. Once I had the credit in hand, I suggested > > that when my wife was sold the helmet, the helmet was priced wrong. > > If you should ever go back to this dealer, look around and see if > they have a sign, plaque or decal on the door that states they are a > Lemco dealer or "Member of the Lemco management group" > http://lemcoandassociates.com/ > > This would explain a lot. I have found that many of the customer > compaints I hear of in my area are with Lemco dealers. > > In a nut shell, Lemco is a management group that basically tells a > dealer how to squeeze every penny out of a customer. They also take > most if not all of the operating costs of a business and factor that > with the average number of potential customers that walk through the > doors and then associate that cost with their walk in traffic. I have > been told that anyone that walks into the local motorcycle superstore > in Albuquerque is immediately tagged to the business as liability > that costs $160+ and the number goes up the longer they are in the > store. Therefore, the sales staff is tasked with either selling that > person something or getting them out of the store as soon as > possible. > > Sadly, it all works. Lemco management stores are routinely some of > the highest performing dealers in the powersports biz. > > Gino > www.rvmc.com

[gpokluda]

--- In DSN_KLR650@yahoogroups.com, "Ron Crandell" wrote:

> All I can say is: wow (with sort of an uninthusiastic low-key > breath). Is it safe to assume that RVMC is NOT part of this group?? > > I had no idea, but it makes sense now that you have explained it.. > > Ron in MN > A16

Rider Valley Motorcycles is not a member of any management group, especially Lemco. We choose to treat our customers as assets, not liabilities. Gino www.rvmc.com

[Jud Jones]

--- In DSN_KLR650@yahoogroups.com, "Ron Crandell" wrote:

> I'm going to nose around and see if one or our local dealers is > associated with this. It would explain why I feel the way I do when > I walk in the door.. >

Who you got in mind, Ron?

[Ron Crandell]

And Gino, I should have put a behind my double ?? sentance as I know you wouldn't be a part of that... It was a tongue in cheek kind of statement. You are the type of dealer that gets my business when I can give it to you. Too bad you're in NM and I'm in MN... but we do what we can. Peace... Ron in MN

--- In DSN_KLR650@yahoogroups.com, "gpokluda" wrote: > --- In DSN_KLR650@yahoogroups.com, "Ron Crandell" wrote: > > All I can say is: wow (with sort of an uninthusiastic low-key > > breath). Is it safe to assume that RVMC is NOT part of this group?? > > > > I had no idea, but it makes sense now that you have explained it.. > > > > Ron in MN > > A16 > > Rider Valley Motorcycles is not a member of any management group, > especially Lemco. We choose to treat our customers as assets, not > liabilities. > > Gino > www.rvmc.com

[Ron Crandell]

Bristow's Kawasaki in St. Cloud. Ron

--- In DSN_KLR650@yahoogroups.com, "Jud Jones" wrote: > --- In DSN_KLR650@yahoogroups.com, "Ron Crandell" wrote: > > I'm going to nose around and see if one or our local dealers is > > associated with this. It would explain why I feel the way I do when > > I walk in the door.. > > > > Who you got in mind, Ron?

[robert7ii]

Thanks! Best regards, Robert