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another bad dealer experience (long)
Posted: Tue May 31, 2005 9:15 am
by Lamar
My wife went to the closest place to buy me a last-minute aniversary
gift last week, having heard me say I was looking for a new helmet.
She showed up with an HJC CS-10. She told me that the dealer didn't
have much to choose from, but the guy there sold her that one saying
that if it didn't fit he "could order anything I wanted." (As if I
couldn't order anything I wanted?) She added that when asked about a
refund, he all but told her there were no refunds!
Besides being the wrong color and size, I didn't want the CS-10. I
asked her for the receipt and went to see about a swap. There was a
VERY small selection of helmets, all low-end. Having done my
homework, I saw that the recommended full retail price for that model
was $89.99...she paid $119.99, a 30% mark-up. While I was waiting
for help at the counter, I noticed that there was a letter from Sea-
Doo posted beind the counter that their agreement with Sea-Doo had
been "terminated" and that Sea-Doo would not honor any warranty
repairs. (I wonder why?) Then I overheard a phone conversation
where someone had arrived to pick up their new Katana 600 only to
find it laying on the ground in the service area!!! Not a good sign.
I finally got someone to assist me, and got a bunch of grumbling
about the return despite the fact that I was following the exact
policy in the receipt. Once I had the credit in hand, I suggested
that when my wife was sold the helmet, the helmet was priced wrong.
The counter guy snatched it from the (wrong) box, gave it a quick
look, and snapped that she has special ordered it from a catalog.
She did NOT. I offered that there were two more just like it on the
wall, and besides that, was a special order a justification for such
a serious overcharge? He insisted that it was a special order and
that $120 was the correct price, both incorrect and he knew it, but
assumed I didn't know what I was talking about. Insulted that he
called me stupid and my wife a liar, I let him know I was on to him,
not to expect me back, and walked out. What a jerk.
SO...if you live in the Jackson, MS area, avoid Jackson Motor Sports.
Oh, and I went to The Kickstand, where I usually buy stuff, was
treated very well, picked a helmet from a huge selection (which was
on sale), and left happy.
Lamar
A14
another bad dealer experience (long)
Posted: Tue May 31, 2005 2:14 pm
by gpokluda
--- In
DSN_KLR650@yahoogroups.com, "Lamar" wrote:
>
> I finally got someone to assist me, and got a bunch of grumbling
> about the return despite the fact that I was following the exact
> policy in the receipt. Once I had the credit in hand, I suggested
> that when my wife was sold the helmet, the helmet was priced wrong.
If you should ever go back to this dealer, look around and see if
they have a sign, plaque or decal on the door that states they are a
Lemco dealer or "Member of the Lemco management group"
http://lemcoandassociates.com/
This would explain a lot. I have found that many of the customer
compaints I hear of in my area are with Lemco dealers.
In a nut shell, Lemco is a management group that basically tells a
dealer how to squeeze every penny out of a customer. They also take
most if not all of the operating costs of a business and factor that
with the average number of potential customers that walk through the
doors and then associate that cost with their walk in traffic. I have
been told that anyone that walks into the local motorcycle superstore
in Albuquerque is immediately tagged to the business as liability
that costs $160+ and the number goes up the longer they are in the
store. Therefore, the sales staff is tasked with either selling that
person something or getting them out of the store as soon as
possible.
Sadly, it all works. Lemco management stores are routinely some of
the highest performing dealers in the powersports biz.
Gino
www.rvmc.com
another bad dealer experience (long)
Posted: Tue May 31, 2005 6:59 pm
by G De Lacey
[...]
> Sadly, it all works. Lemco management stores are routinely some of
> the highest performing dealers in the powersports biz.
>
> Gino
That's a sad state of affairs, but as they say, a democracy gets the
Government it deserves. Same applies to these sharks. Boycott them. If
enough people do that, I'm betting they would quickly fire the
consultant and go back to customer care as a policy.
GW
another bad dealer experience (long)
Posted: Wed Jun 01, 2005 9:37 am
by Ron Crandell
All I can say is: wow (with sort of an uninthusiastic low-key
breath). Is it safe to assume that RVMC is NOT part of this group??
I had no idea, but it makes sense now that you have explained it..
Ron in MN
A16
--- In
DSN_KLR650@yahoogroups.com, "gpokluda" wrote:
> --- In
DSN_KLR650@yahoogroups.com, "Lamar" wrote:
> >
> > I finally got someone to assist me, and got a bunch of grumbling
> > about the return despite the fact that I was following the exact
> > policy in the receipt. Once I had the credit in hand, I
suggested
> > that when my wife was sold the helmet, the helmet was priced
wrong.
>
> If you should ever go back to this dealer, look around and see if
> they have a sign, plaque or decal on the door that states they are
a
> Lemco dealer or "Member of the Lemco management group"
>
http://lemcoandassociates.com/
>
> This would explain a lot. I have found that many of the customer
> compaints I hear of in my area are with Lemco dealers.
>
> In a nut shell, Lemco is a management group that basically tells a
> dealer how to squeeze every penny out of a customer. They also
take
> most if not all of the operating costs of a business and factor
that
> with the average number of potential customers that walk through
the
> doors and then associate that cost with their walk in traffic. I
have
> been told that anyone that walks into the local motorcycle
superstore
> in Albuquerque is immediately tagged to the business as liability
> that costs $160+ and the number goes up the longer they are in the
> store. Therefore, the sales staff is tasked with either selling
that
> person something or getting them out of the store as soon as
> possible.
>
> Sadly, it all works. Lemco management stores are routinely some of
> the highest performing dealers in the powersports biz.
>
> Gino
>
www.rvmc.com
another bad dealer experience (long)
Posted: Wed Jun 01, 2005 9:38 am
by Ron Crandell
I'm going to nose around and see if one or our local dealers is
associated with this. It would explain why I feel the way I do when
I walk in the door..
Ron in MN
--- In
DSN_KLR650@yahoogroups.com, "gpokluda" wrote:
> --- In
DSN_KLR650@yahoogroups.com, "Lamar" wrote:
> >
> > I finally got someone to assist me, and got a bunch of grumbling
> > about the return despite the fact that I was following the exact
> > policy in the receipt. Once I had the credit in hand, I
suggested
> > that when my wife was sold the helmet, the helmet was priced
wrong.
>
> If you should ever go back to this dealer, look around and see if
> they have a sign, plaque or decal on the door that states they are
a
> Lemco dealer or "Member of the Lemco management group"
>
http://lemcoandassociates.com/
>
> This would explain a lot. I have found that many of the customer
> compaints I hear of in my area are with Lemco dealers.
>
> In a nut shell, Lemco is a management group that basically tells a
> dealer how to squeeze every penny out of a customer. They also
take
> most if not all of the operating costs of a business and factor
that
> with the average number of potential customers that walk through
the
> doors and then associate that cost with their walk in traffic. I
have
> been told that anyone that walks into the local motorcycle
superstore
> in Albuquerque is immediately tagged to the business as liability
> that costs $160+ and the number goes up the longer they are in the
> store. Therefore, the sales staff is tasked with either selling
that
> person something or getting them out of the store as soon as
> possible.
>
> Sadly, it all works. Lemco management stores are routinely some of
> the highest performing dealers in the powersports biz.
>
> Gino
>
www.rvmc.com
another bad dealer experience (long)
Posted: Wed Jun 01, 2005 9:42 am
by gpokluda
--- In
DSN_KLR650@yahoogroups.com, "Ron Crandell" wrote:
> All I can say is: wow (with sort of an uninthusiastic low-key
> breath). Is it safe to assume that RVMC is NOT part of this group??
>
> I had no idea, but it makes sense now that you have explained it..
>
> Ron in MN
> A16
Rider Valley Motorcycles is not a member of any management group,
especially Lemco. We choose to treat our customers as assets, not
liabilities.
Gino
www.rvmc.com
another bad dealer experience (long)
Posted: Wed Jun 01, 2005 9:56 am
by Jud Jones
--- In
DSN_KLR650@yahoogroups.com, "Ron Crandell" wrote:
> I'm going to nose around and see if one or our local dealers is
> associated with this. It would explain why I feel the way I do when
> I walk in the door..
>
Who you got in mind, Ron?
another bad dealer experience (long)
Posted: Wed Jun 01, 2005 10:14 am
by Ron Crandell
And Gino, I should have put a
behind my double ?? sentance as I
know you wouldn't be a part of that... It was a tongue in cheek kind
of statement. You are the type of dealer that gets my business when I
can give it to you. Too bad you're in NM and I'm in MN... but we do
what we can.
Peace...
Ron in MN
--- In
DSN_KLR650@yahoogroups.com, "gpokluda" wrote:
> --- In
DSN_KLR650@yahoogroups.com, "Ron Crandell" wrote:
> > All I can say is: wow (with sort of an uninthusiastic low-key
> > breath). Is it safe to assume that RVMC is NOT part of this group??
> >
> > I had no idea, but it makes sense now that you have explained it..
> >
> > Ron in MN
> > A16
>
> Rider Valley Motorcycles is not a member of any management group,
> especially Lemco. We choose to treat our customers as assets, not
> liabilities.
>
> Gino
>
www.rvmc.com
another bad dealer experience (long)
Posted: Wed Jun 01, 2005 10:19 am
by Ron Crandell
Bristow's Kawasaki in St. Cloud.
Ron
--- In
DSN_KLR650@yahoogroups.com, "Jud Jones" wrote:
> --- In
DSN_KLR650@yahoogroups.com, "Ron Crandell" wrote:
> > I'm going to nose around and see if one or our local dealers is
> > associated with this. It would explain why I feel the way I do
when
> > I walk in the door..
> >
>
> Who you got in mind, Ron?
arrowhead shim kit has been claimed
Posted: Wed Jun 01, 2005 5:55 pm
by robert7ii
Thanks!
Best regards,
Robert