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arai sales nklr

Posted: Tue Aug 19, 2003 7:22 pm
by Inwoods650@aol.com
Guess it's been awhile since I've looked into getting a new lid. Can forget getting an Arai XD thru MAW, or any other internet based store. Following sums up Arai's new (to me) sales policy. http://www.helmetharbor.com/arai_issue/arai_policy_change.htm Scott A14 "thunderdog" Sorrento, FL [Non-text portions of this message have been removed]

arai sales nklr

Posted: Wed Aug 20, 2003 12:52 am
by Steve Green
Why Arai does not sell their new helmets via mail order or the internet according to Roger B. Weston, President of Arai North & South American operations: "to optimize the possibility that each and every Arai customer gets exactly what they are entitled to in terms of fit, size, comfort, noise levels, and the helmet's ability to do its job". In Arai's view, the best way for this to happen is when the specific helmet a rider is buying is fit to that rider's head by someone experienced in sizing and fitting helmets." Yeah right like any moron in any dealer is going to know more that the experienced riders on this list. I for one have yet to find knowlegeable helmet fitters in a single dealer here in Denver. The above is a BS excuse for cutting out the competition and making more profit. A BIG THUMB DOWN TO ARAI and there lame excuses! They should at least be honest enough to tell the truth here. It's too bad they make such good helmets and have such bad marketing practices and high prices at the local dealers. Steve G who wants a new XD
--- In DSN_klr650@yahoogroups.com, Inwoods650@a... wrote: > > Guess it's been awhile since I've looked into getting a new lid. Can forget > getting an Arai XD thru MAW, or any other internet based store. Following sums > up Arai's new (to me) sales policy. > > http://www.helmetharbor.com/arai_issue/arai_policy_change.htm > > Scott > A14 "thunderdog" > Sorrento, FL > > > [Non-text portions of this message have been removed]

arai sales nklr

Posted: Wed Aug 20, 2003 1:58 am
by Keith Saltzer
HERE HERE!..........Yea.........What he said. MrMoose
--- In DSN_klr650@yahoogroups.com, "Steve Green" wrote: > > Why Arai does not sell their new helmets via mail order or the > internet according to Roger B. Weston, President of Arai North & > South American operations: > > "to optimize the possibility that each and every Arai customer gets > exactly what they are entitled to in terms of fit, size, comfort, > noise levels, and the helmet's ability to do its job". In Arai's > view, the best way for this to happen is when the specific helmet a > rider is buying is fit to that rider's head by someone experienced in > sizing and fitting helmets." > > Yeah right like any moron in any dealer is going to know more that > the experienced riders on this list. I for one have yet to find > knowlegeable helmet fitters in a single dealer here in Denver. > The above is a BS excuse for cutting out the competition and making > more profit. > > A BIG THUMB DOWN TO ARAI and there lame excuses! > > They should at least be honest enough to tell the truth here. > It's too bad they make such good helmets and have such bad marketing > practices and high prices at the local dealers. > > Steve G who wants a new XD > > > > > --- In DSN_klr650@yahoogroups.com, Inwoods650@a... wrote: > > > > Guess it's been awhile since I've looked into getting a new lid. > Can forget > > getting an Arai XD thru MAW, or any other internet based store. > Following sums > > up Arai's new (to me) sales policy. > > > > http://www.helmetharbor.com/arai_issue/arai_policy_change.htm > > > > Scott > > A14 "thunderdog" > > Sorrento, FL > > > > > > [Non-text portions of this message have been removed]

arai sales nklr

Posted: Wed Aug 20, 2003 9:17 am
by gpokluda
--- In DSN_klr650@yahoogroups.com, Inwoods650@a... wrote:
> > Guess it's been awhile since I've looked into getting a new lid.
Can forget
> getting an Arai XD thru MAW, or any other internet based store.
Following sums
> up Arai's new (to me) sales policy. > > http://www.helmetharbor.com/arai_issue/arai_policy_change.htm > > Scott > A14 "thunderdog" > Sorrento, FL
I don't blame them and I applaud the move. I no longer sell helmets by phone or e-mail any longer due to the high rate of returns; even if a customer tells me they have tried it one some place else. When the helmets come back, they are usually all smudged and finger printed, the protective wrap has been removed from the face shield, etc. Just aint worth it. Gino www.rvmc.com

arai sales nklr

Posted: Wed Aug 20, 2003 11:16 am
by Chris
For some reason, this whole thing smacks of a lawsuit. I'm betting some schmucky survivor family sued them for an ill fitting helmet. Arai would well know it is going to reduce their volume by an order of magnitude so all the 'quality' speak is just a smokescreen IMO. Isn't a lawsuit what eventually killed the real Bell helmets?
> HERE HERE!..........Yea.........What he said. > > > MrMoose > > > > > > > > > --- In DSN_klr650@yahoogroups.com, "Steve Green" wrote: >> >> Why Arai does not sell their new helmets via mail order or the >> internet according to Roger B. Weston, President of Arai North & >> South American operations: >> >> "to optimize the possibility that each and every Arai customer gets >> exactly what they are entitled to in terms of fit, size, comfort, >> noise levels, and the helmet's ability to do its job". In Arai's >> view, the best way for this to happen is when the specific helmet a >> rider is buying is fit to that rider's head by someone experienced > in >> sizing and fitting helmets." >> >> Yeah right like any moron in any dealer is going to know more that >> the experienced riders on this list. I for one have yet to find >> knowlegeable helmet fitters in a single dealer here in Denver. >> The above is a BS excuse for cutting out the competition and making >> more profit. >> >> A BIG THUMB DOWN TO ARAI and there lame excuses! >> >> They should at least be honest enough to tell the truth here. >> It's too bad they make such good helmets and have such bad > marketing >> practices and high prices at the local dealers. >> >> Steve G who wants a new XD >> >> >> >> >> --- In DSN_klr650@yahoogroups.com, Inwoods650@a... wrote: >> > >> > Guess it's been awhile since I've looked into getting a new lid. >> Can forget >> > getting an Arai XD thru MAW, or any other internet based store. >> Following sums >> > up Arai's new (to me) sales policy. >> > >> > http://www.helmetharbor.com/arai_issue/arai_policy_change.htm >> > >> > Scott >> > A14 "thunderdog" >> > Sorrento, FL >> > >> > >> > [Non-text portions of this message have been removed] > > > List sponsored by Dual Sport News at www.dualsportnews.com. List FAQ > courtesy of Chris Krok at: www.bigcee.com/klr650faq.html > Unsubscribe by sending a blank message to: > DSN_klr650-unsubscribe@yahoogroups.com . > > > > Your use of Yahoo! Groups is subject to > http://docs.yahoo.com/info/terms/ > >

arai sales nklr

Posted: Wed Aug 20, 2003 12:31 pm
by Svantwuyver
I own an Arai that I would have never considered if the store wasn't heavily discounting it. I even bought the custom cheek pieces as recommended for proper fit. The sales person was very knowledgeable and seemed well qualified to make the sale. In the end this helmet works no better than my previous Shoei and the noise level is significantly more annoying in the Arai. With their continued elitetist attitude, I find my wallet no longer fits Arai. -svt- __________________________________ Do you Yahoo!? Yahoo! SiteBuilder - Free, easy-to-use web site design software http://sitebuilder.yahoo.com

arai sales nklr

Posted: Wed Aug 20, 2003 12:52 pm
by Stuart Mumford
As a consumer, I think it sucks too, but as a professional marketer, I have to give Arai some kind of props for trying to protect it's retail network. Here is a scenario for you to ponder. Guy goes to local bike shop, tries on every Arai they have, finds one he likes, goes straight home and orders it online. Now I know none of us would ever do that, but if a bunch of people did, the reailers would never sell another helmet, get hosed with a bunch of costly inventory they'd never sell, and Arai would get stuck selling all of it's helmets mail order, and getting a massive amount of returned merchandise. End result??? If you're prepared to invest a chunk of cash in a helmet, you bet you want the damn thing to fit exactly right. Go buy a quality Arai helmet retail, be happy with it for years to come. It's only money, you can always earn more. I suppose it's easy for me to pontificate, seeing how I already have a TourCross. 1000 apologies, CA Stu
> -----Original Message-----
From: "Keith Saltzer"
> Subject: Re: Arai Sales nklr > > HERE HERE!..........Yea.........What he said. > > > MrMoose > > > --- In DSN_klr650@yahoogroups.com, "Steve Green" wrote: > > > > Why Arai does not sell their new helmets via mail order or the > > internet according to Roger B. Weston, President of Arai North & > > South American operations: > > > > "to optimize the possibility that each and every Arai customer gets > > exactly what they are entitled to in terms of fit, size, comfort, > > noise levels, and the helmet's ability to do its job". In Arai's > > view, the best way for this to happen is when the specific helmet a > > rider is buying is fit to that rider's head by someone experienced > in > > sizing and fitting helmets." > > > > Yeah right like any moron in any dealer is going to know more that > > the experienced riders on this list. I for one have yet to find > > knowlegeable helmet fitters in a single dealer here in Denver. > > The above is a BS excuse for cutting out the competition and making > > more profit. > > > > A BIG THUMB DOWN TO ARAI and there lame excuses! > > > > They should at least be honest enough to tell the truth here. > > It's too bad they make such good helmets and have such bad > marketing > > practices and high prices at the local dealers. > > > > Steve G who wants a new XD > > > > > > > > > > --- In DSN_klr650@yahoogroups.com, Inwoods650@a... wrote: > > > > > > Guess it's been awhile since I've looked into getting a new lid. > > Can forget > > > getting an Arai XD thru MAW, or any other internet based store. > > Following sums > > > up Arai's new (to me) sales policy. > > > > > > http://www.helmetharbor.com/arai_issue/arai_policy_change.htm > > > > > > Scott > > > A14 "thunderdog" > > > Sorrento, FL >

arai sales nklr

Posted: Wed Aug 20, 2003 1:44 pm
by Steve Green
--- In DSN_klr650@yahoogroups.com, Svantwuyver wrote: With their continued
> elitetist attitude, I find my wallet no longer fits > Arai. > -svt-
svt, I know what you mean. Unfortunately even though my wallet does not like the Arai "fit" my head does. Steve

arai sales nklr

Posted: Wed Aug 20, 2003 1:53 pm
by Steve Green
Stu, I hear ya and do agree. However our biggest dealer in Denver and many of the others are so lame & greedy that it makes me not want to ever do business with them. Just before I met up with you in CO I ordered a new shield for my Arai Signet. I even brought in the old shield complete with part numbers on the original Arai bag . Since it is an 8 year old Arai they made me pay for it up front ($54) and wait 2 weeks for it to arrive. They called to tell me it was here so I drove a 45 minutes each way down to the store (Fay Myers) only to find they had a totally different shield in hand. Now how is that possible considering they had all the info direct from Arai? Lame Lame lame, and you think I would trust them to fit a helmet on my head?! No way Jose I trust myself more. Well I guess a dealer it will have to be if I want a new XD. Can't wait to see what they order & charge me. Steve --- In DSN_klr650@yahoogroups.com, "Stuart Mumford" wrote:
> As a consumer, I think it sucks too, but as a professional
marketer, I have
> to give Arai some kind of props for trying to protect it's retail
network.
> > Here is a scenario for you to ponder. Guy goes to local bike shop,
tries on
> every Arai they have, finds one he likes, goes straight home and
orders it
> online. Now I know none of us would ever do that, but if a bunch of
people
> did, the reailers would never sell another helmet, get hosed with a
bunch of
> costly inventory they'd never sell, and Arai would get stuck
selling all of
> it's helmets mail order, and getting a massive amount of returned > merchandise. End result??? > > If you're prepared to invest a chunk of cash in a helmet, you bet
you want
> the damn thing to fit exactly right. > Go buy a quality Arai helmet retail, be happy with it for years to
come.
> > It's only money, you can always earn more. > > I suppose it's easy for me to pontificate, seeing how I already
have a
> TourCross. > > 1000 apologies, > CA Stu > > > > -----Original Message----- > From: "Keith Saltzer" > > Subject: Re: Arai Sales nklr > > > > HERE HERE!..........Yea.........What he said. > > > > > > MrMoose > > > > > > --- In DSN_klr650@yahoogroups.com, "Steve Green"
wrote:
> > > > > > Why Arai does not sell their new helmets via mail order or the > > > internet according to Roger B. Weston, President of Arai North & > > > South American operations: > > > > > > "to optimize the possibility that each and every Arai customer
gets
> > > exactly what they are entitled to in terms of fit, size,
comfort,
> > > noise levels, and the helmet's ability to do its job". In Arai's > > > view, the best way for this to happen is when the specific
helmet a
> > > rider is buying is fit to that rider's head by someone
experienced
> > in > > > sizing and fitting helmets." > > > > > > Yeah right like any moron in any dealer is going to know more
that
> > > the experienced riders on this list. I for one have yet to find > > > knowlegeable helmet fitters in a single dealer here in Denver. > > > The above is a BS excuse for cutting out the competition and
making
> > > more profit. > > > > > > A BIG THUMB DOWN TO ARAI and there lame excuses! > > > > > > They should at least be honest enough to tell the truth here. > > > It's too bad they make such good helmets and have such bad > > marketing > > > practices and high prices at the local dealers. > > > > > > Steve G who wants a new XD > > > > > > > > > > > > > > > --- In DSN_klr650@yahoogroups.com, Inwoods650@a... wrote: > > > > > > > > Guess it's been awhile since I've looked into getting a new
lid.
> > > Can forget > > > > getting an Arai XD thru MAW, or any other internet based
store.
> > > Following sums > > > > up Arai's new (to me) sales policy. > > > > > > > > http://www.helmetharbor.com/arai_issue/arai_policy_change.htm > > > > > > > > Scott > > > > A14 "thunderdog" > > > > Sorrento, FL > >

arai sales nklr

Posted: Wed Aug 20, 2003 2:11 pm
by gpokluda
--- In DSN_klr650@yahoogroups.com, "Stuart Mumford" wrote:
> Here is a scenario for you to ponder. Guy goes to local bike shop,
tries on
> every Arai they have, finds one he likes, goes straight home and
orders it
> online. Now I know none of us would ever do that...
I hope your tonque was firmly planted in your cheek when you wrote that because it happens all of the time and I know for a fact that it has happened more than once at my shop. When I carried KBC helmets, a fellow came in to check out the Wolf helmet in black chrome. Found the size that fitted, looked in the mirroer for about 5 minutes, took it off and left. Showed up a few weeks later with a brand new black chrome KBC Wolf that he boasted he got on line for a great price, then felt insulted when I didn't share his enthusiasm. The list goes on and on. That's the price of owning a dealership and I'm willing to pay for it, but the consumer who engages in such practices should not whine when they get a raw deal from a dealership or independent shop. What goes around, comes around. Sorry, that's just life. Gino www.rvmc.com