update: doohickey settled with kaw.
Posted: Tue Oct 15, 2002 7:02 pm
All
I just spoke with Kawasaki today about my balancer adjuster breaking
at 85mph, in the rain, on the freeway, passing cars that then caused
the engine to seize. The balancer and lack of an oil screen were to
blame. Either Kawasaki or a dealer left the screen out. Kawasaki
won't deny nor accept the forgotten part. The Dealer looked shocked.
I won't blame anyone. It happened.
Long story short, Dealer #3 took a while getting in touch with
Kawasaki. I didn't like their results, so I called Kawasaki myself,
after finding the case #. I overnighted a number of pictures and
diagrams mapping out what happened to the motorcycle. They disagree
that the balancer breaking is their fault. They say lack of
adjustment is what causes the bracket and spring to break. I say
whatever; mine was adjusted twice in 7600 miles. But, the spring made
its way into the oil pump, shattering the rotors. Thus, seizing the
main connecting rod bearing. At 85mph.
Anyway, they will not deny nor accept responsibility for the oil
screen not being installed. Nor will they or I blame the Dealer. Two
Dealers had replaced various gaskets in the water pump area to fix an
oil leak under warranty. The leak was small, but the oil made the
bike look dirty. Dealer #1 fixed the leak. The leak came back six
months later, so, I had it chased down by Dealer #2 near my new
house. The leak stopped for good. Then, the failure occurred. I ended
up chasing the warranty claim down from Dealer #1, they were cleared,
they didn't go near the case gasket. Dealer #2 did replace the side
case gasket. They looked shocked at the oil screen being missing.
In short, Kawasaki accepted responsibility and settled this matter
with me. They made me a deal that I feel is fair in light of all the
related areas of the engine failure. I am now a happy KLR-650 owner
again. Parts should arrive in about a week.
Thank you all for your help that you provided to me in this matter.
Major thanks go out to Devon J. and Matthew on their technical
expertise and interest in this matter.
Thank you,
EJ VanTassell