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should i be upset nklr
Posted: Fri May 31, 2002 1:35 pm
by kilrcalikawi
I ordered my givi case, mount, backrest from Tim at happy trails
yesterday, I wanted it overnighted but then didn't when I heard the
price of overnight shipping and told him to ship it ground, after
talking with my significant other she told me to just pay the extra
cause we needed it this weekend (cool girl huh!) so I called them
back and told them I would like it overnighted instead, they said not
a problem it would go out today (yesterday) and be there in the
morning. I should have called later in the day to ask for a tracking
number (I normally do) but I didn't I trusted that they would ship it
without a problem. Ups came and went today and I called happy trails
again, my case did not get shipped, not because it was not there or
anything else it just did not get shipped. They said they will have
it here for me tomarro and that they would pay for the additional
saturday delivery charge (i'm still paying for overnight, they are
just paying the little extra for sat delivery). I'm still really
kinda still upset though, I drove my truck to work instead of my bike
to be able to take the box home (just because I didn't know what
tools it would take to install it on my bike) and now I have to come
back to work on saturday and sit here until UPS comes and delivers my
package. It seems like I got majorly incovenienced and they didn't
do very much to make me happy again. What should I do?
Trev
A16
should i be upset nklr
Posted: Fri May 31, 2002 2:19 pm
by jamiedeavers
It seems like I got majorly incovenienced and they didn't
> do very much to make me happy again. What should I do?
>
> Trev
> A16
Kinda same thing happend when I ordered my engine Guard and skid
plate. My order just kept sitting there, every time I called I was
told it was shipped...
My side racks will come from Arne. The Happy Trails products are very
well made, couldn't be more pleased with the quality, service is
another story
should i be upset nklr
Posted: Fri May 31, 2002 2:51 pm
by judjonzz
FWIW, I placed my order on the phone with Tim on a Thursday, sent a
check in the mail. Tim said to expect shipment the following Mon. or
Tues. My racks and shift lever arrived on Thursday. I'm satisfied.
--- In DSN_klr650@y..., "jamiedeavers" wrote:
> It seems like I got majorly incovenienced and they didn't
> > do very much to make me happy again. What should I do?
> >
> > Trev
> > A16
>
> Kinda same thing happend when I ordered my engine Guard and skid
> plate. My order just kept sitting there, every time I called I was
> told it was shipped...
> My side racks will come from Arne. The Happy Trails products are
very
> well made, couldn't be more pleased with the quality, service is
> another story
should i be upset nklr
Posted: Fri May 31, 2002 3:19 pm
by Zachariah Mully
I would agree... The custom bash plates that Devon and I had made by HT
ended up being cut short for a centerstand due to a miscommunication in
the order. Tim was contacted about this and has been nothing short of
fanastic in dealing with the issue. He gets 4 gold stars for customer
service.
Z
DC
On Fri, 2002-05-31 at 15:51, judjonzz wrote:
> FWIW, I placed my order on the phone with Tim on a Thursday, sent a
> check in the mail. Tim said to expect shipment the following Mon. or
> Tues. My racks and shift lever arrived on Thursday. I'm satisfied.
>
>
> --- In DSN_klr650@y..., "jamiedeavers" wrote:
> > It seems like I got majorly incovenienced and they didn't
> > > do very much to make me happy again. What should I do?
> > >
> > > Trev
> > > A16
> >
> > Kinda same thing happend when I ordered my engine Guard and skid
> > plate. My order just kept sitting there, every time I called I was
> > told it was shipped...
> > My side racks will come from Arne. The Happy Trails products are
> very
> > well made, couldn't be more pleased with the quality, service is
> > another story
>
should i be upset nklr
Posted: Fri May 31, 2002 3:31 pm
by Devon Jarvis
I'm genuinely sorry that you had to drive a truck to work instead of
your KLR- that deeply sucks (not joking).
But in the grand scheme of things it was a minor misstep, and Tim is
usually a very good guy sorting these things out. Mistakes happen,
especially when you run a small business with a lot of products and a
few people. Paying for Saturday delivery is certainly fair.
If it was me, and I hadn't helped confuse them by calling and changing
my mind about the shipping, I would probably want a little more than the
Saturday delivery picked up.
I wouldn't hesitate to buy stuff from Happy-trails again.
Devon
> It seems like I got majorly incovenienced and they didn't
> > do very much to make me happy again. What should I do?
> >
> > Trev
> > A16
>
should i be upset nklr
Posted: Fri May 31, 2002 3:40 pm
by hens_p
Just my 2 cents here....
I would be dissapointed, but not upset. It doesn't look like the
vendor told you the old "we have it in stock" bait and switch. It
just didn't get out in time. It happens.
Now if they took the order, told you it would ship overnite, then the
next day told you the item was backordered with no delivery date
(like MAW used to do to me before I found Fred) then I would be
upset. But that doesn't seem to be the case.
You'll like the Givi bag.
Pat
--- In DSN_klr650@y..., "kilrcalikawi" wrote:
> I ordered my givi case, mount, backrest from Tim at happy trails
> yesterday, I wanted it overnighted but then didn't when I heard the
> price of overnight shipping and told him to ship it ground, after
> talking with my significant other she told me to just pay the extra
> cause we needed it this weekend (cool girl huh!) so I called them
> back and told them I would like it overnighted instead, they said
not
> a problem it would go out today (yesterday) and be there in the
> morning. I should have called later in the day to ask for a
tracking
> number (I normally do) but I didn't I trusted that they would ship
it
> without a problem. Ups came and went today and I called happy
trails
> again, my case did not get shipped, not because it was not there or
> anything else it just did not get shipped. They said they will
have
> it here for me tomarro and that they would pay for the additional
> saturday delivery charge (i'm still paying for overnight, they are
> just paying the little extra for sat delivery). I'm still really
> kinda still upset though, I drove my truck to work instead of my
bike
> to be able to take the box home (just because I didn't know what
> tools it would take to install it on my bike) and now I have to
come
> back to work on saturday and sit here until UPS comes and delivers
my
> package. It seems like I got majorly incovenienced and they didn't
> do very much to make me happy again. What should I do?
>
> Trev
> A16
should i be upset nklr
Posted: Fri May 31, 2002 4:11 pm
by bmrbill
Trevor,
Beth works a call center, right? She will be very understanding, I
would think. Customer service issues happen (says this customer
service supervisor). Don't let it spoil your ride this weekend.
I've talked my cousin into going to the car show. (But he bailed on
the Great Northwest Adventure.) He has lockable side bags and top
case on his Vulcan Nomad. Plenty of room to lock up your Joe Rocket
jacket, and Beth's jacket, too. See ya Sunday.
Bill
--- In DSN_klr650@y..., "kilrcalikawi" wrote:
> I ordered my givi case, mount, backrest from Tim at happy trails
> yesterday, I wanted it overnighted but then didn't when I heard the
> price of overnight shipping and told him to ship it ground, after
> talking with my significant other she told me to just pay the extra
> cause we needed it this weekend (cool girl huh!) so I called them
> back and told them I would like it overnighted instead, they said
not
> a problem it would go out today (yesterday) and be there in the
> morning. I should have called later in the day to ask for a
tracking
> number (I normally do) but I didn't I trusted that they would ship
it
> without a problem. Ups came and went today and I called happy
trails
> again, my case did not get shipped, not because it was not there or
> anything else it just did not get shipped. They said they will
have
> it here for me tomarro and that they would pay for the additional
> saturday delivery charge (i'm still paying for overnight, they are
> just paying the little extra for sat delivery). I'm still really
> kinda still upset though, I drove my truck to work instead of my
bike
> to be able to take the box home (just because I didn't know what
> tools it would take to install it on my bike) and now I have to
come
> back to work on saturday and sit here until UPS comes and delivers
my
> package. It seems like I got majorly incovenienced and they didn't
> do very much to make me happy again. What should I do?
>
> Trev
> A16
should i be upset nklr
Posted: Fri May 31, 2002 4:20 pm
by mnron2002
--- In DSN_klr650@y..., "kilrcalikawi" wrote:
> I ordered my givi case, mount, backrest from Tim at happy trails
> yesterday, I wanted it overnighted but then didn't when I heard the
> price of overnight shipping and told him to ship it ground, after
> talking with my significant other she told me to just pay the extra
> cause we needed it this weekend (cool girl huh!) so I called them
> back and told them I would like it overnighted instead, they said
not
> a problem it would go out today (yesterday) and be there in the
> morning. I should have called later in the day to ask for a
tracking
> number (I normally do) but I didn't I trusted that they would ship
it
> without a problem. Ups came and went today and I called happy
trails
> again, my case did not get shipped, not because it was not there or
> anything else it just did not get shipped. They said they will
have
> it here for me tomarro and that they would pay for the additional
> saturday delivery charge (i'm still paying for overnight, they are
> just paying the little extra for sat delivery). I'm still really
> kinda still upset though, I drove my truck to work instead of my
bike
> to be able to take the box home (just because I didn't know what
> tools it would take to install it on my bike) and now I have to
come
> back to work on saturday and sit here until UPS comes and delivers
my
> package. It seems like I got majorly incovenienced and they didn't
> do very much to make me happy again. What should I do?
>
> Trev
> A16
I understand your frustration Trev. When you want something, you
want it NOW!!.. However, an old saying that we use a lot comes to
mind: "Your failure to plan does not constitute an emergency on our
part." Let's face it, ordering something and expecting it to arrive
the next day is ... well it's just darned hopeful. I hope that when
you get the bags, that they live up to your expectations and you can
give us the full report, including attachment to the bike..
One a similar vein, I have placed a couple of orders via the internet
lately to Aerostich and Dennis Kirk. All the the orders (2 from
Aerostich, 1 from DK) arrived two days later. I think that is pretty
darned good. And I've never waited more than two days for anything
from Fred either.... I know that Tim does a good job, and Jake has
always shipped within a day of me talking to him. Dual Star took
about 10 days to ship me the muffler heat guard, and that was not
bad, I didn't think.
Anyway, ride safe!!
MNRon
should i be upset nklr
Posted: Fri May 31, 2002 7:19 pm
by Ralph Hanson
If you ran into this kind of service problem with a major mail order firm,
you would have every right to be upset. When you order from a small,
custom, mom&pop operation you are simply not going to get perfect, prompt
service. On the other hand, you will get beautiful handmade products (Yes,
realize you ordered a Givi box, not one of Tim's products.) from Happy
Trails.
Besides, you shouldn't be installing a something new on the bike the night
before you head out on a big trip anyway.
Ralph
--
Ralph E. Hanson
1999 KLR 650
jackburns40@...
http://www.wvu.edu/~journal2/west
should i be upset nklr
Posted: Sat Jun 01, 2002 12:30 am
by kcuf_oohay_666
Had the same problem about 15 years ago (Not with Happy Trails). I
ordered something over the phone. They said they had it in stock. I
asked for 2nd day UPS shipping. They said OK. Over a week went by and
I didn't get anything. called up and said they hadn't shipped it yet.
I said I wanted it 2ND day air. They said yeah we know, buts thats
2nd day from when we ship it and we only ship once a month.
--- In DSN_klr650@y..., "kilrcalikawi" wrote:
Ups came and went today and I called happy trails
> again, my case did not get shipped, not because it was not there or
> anything else it just did not get shipped.
> Trev
> A16