" on Tue, 2 Apr 2002 ) and followed some of the suggestions with no success. Next I discussed the problem with my around the corner Kawasaki dealer to get a hint. The "dealer" however told me "bring in the bike over we will take a look at it"! Instead of taking the bike to the dealer, I took it back to ATV shop where I had bought the bike from, on April 6th. Soon they found out that the problem is more complicated than what it seemed and they didn't want to spend a lot of time on it. So to have it fixed "fast", on April 11th the bike was sent to a Kawasaki dealer -- to the one close to my home (of my bad luck); and sure enough the dealer had guessed whose bike that might have been! Few days later I passed by the dealer store and asked about my bike. Now he was happy that his assumption was right: That bike did belong to me. He said, "We haven't checked the bike yet because NOW we are very busy! Had you brought your bike to us back then when we told you so, it would have been ready now. But today it might take two to three weeks before we get a chance to take a look at it". I got his message all right so I explained since I had bought the bike from that ATV shop, I figured they should take care of it. After two weeks the dealer told the ATV shop that the alternator is damaged and needs to be changed. Instead of buying a new one at $500CND (according to the ATV shop), they had it rewound at $300CND. I couldn't wait for this repair to end, I was so anxious to ride my bike again! To speed up the process a bit, on April 27th I went to the ATV shop, received the rebuilt alternator and delivered it personally to the dealer. I was told that now putting it back together is less than a half an hour job. So I asked the dealer when do I get the bike back? He said, "Well, you see while we were waiting for the alternator, we started to work on another bike. Sometime in next week, when we get a chance, we will put it back together. And we give the news to the ATV shop".
On Friday May 3rd the dealer tells the ATV shop that even with the alternator fixed, the bike still does not start! The ATV shop manager tells the Kawasaki dealer that we bring the repairman who rewound the alternator to your store to check the problem (The repairman before rewinding, first checks the alternator and finds that it meets the spec; and yet he rebuilds it!). The dealer, however, refuses and says we don't have time now, bring him next week! At this point, I told the ATV manager take my bike back to your store because this dealer does not seem to be doing anything but wasting my time. The dealer returns the bike and charges them $100 CND for the "work" he has done on my bike!! Form then on, the ATV shop mechanics start to find the problem by themselves. And eventually by checking the electrical wires, on May 10th they found out that a short with the speedometer cable connector under the front panel had cut off the electricity to the spark plug coil! Thus it had nothing to do with me washing the bike two months ago! And most probably, had nothing to do with the alternator either which I was charged $300CND for!!
I was charged another $300CND for labor at the ATV shop. It was that Friday night that impatiently I got my KLR back eventually and about 7Km away from the shop...
Next day, I had the ATV shop take my bike back to their shop. When surprisingly they discovered what has happened to my bike, they said that they have only check the electrical parts on the bike and have not touched the engine. They said -- and I believe it so too -- that it is "the Kawasaki dealer" who has put the alternator back and has forgotten to put oil in the engine! "Since it can't be proven", the ATV manager said, "We are going to repair your bike at our own expense".
I personally preferred the dealer to fix and to pay for the damage that he has done to my bike so that he realizes what he has done wrong and hopefully does not repeat it for the next costumer (I doubt it though). I reported this to the Police and consulted a lawyer. They both told me that since I have not directly given my bike to the Kawasaki dealer, I cannot sue him; unless I sue the ATV shop so that they either take upon themselves all the charges or they too in turn sue the dealer. I also thought of making a complaint to Kawasaki headquarter in Canada. I found their internet link (http://store.kawasakicanada.com/cgi-bin/kawasakist.storefront/3ce53daa016610f62740c0a814a006d3/Catalog/10), however, as hard as it is to imagine, there is NO contact link, NO email address to make complain (may be because they can't imagine if ever anybody could have something to complain!). This whole webpage is about selling their product without any caring about their costumers. After all, if this how the Kawasaki headquarter is, may be we shouldn't be surprise of the way a Kawasaki dealers treats the customer! Next I checked the American site (http://www.kawasaki.com/index2.html). There you do find "CONTACT US", however, along with this big note: "PLEASE NOTE: This is for U.S. only, international inquiries will not be answered."
Even though fixing the original problem (finding the electrical short circuit) on my bike took about two months, repairing the seized engine took less than a week! On Friday May 17th I got my KLR back (with oil in the engine!). Only the piston, its rings, and the gaskets were changed. The cylinder has been bored. The bike now starts easily and seems to be functioning normal. However, you can hear the cam chain, which was not as noticeable as before. The ATV shop manager says, "You can hear this sound because now the engine is running smoother and more quiet than before". He gave me 5 months guarantee on the engine. I am now in the process of braking in the rebuilt engine. So far everything seems fine.
Saeed.
Montreal area
---------------------------------
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[Non-text portions of this message have been removed]after a repair, kawasaki dealer forgets to put oil in my klr and...
-
Saeed
- Posts: 6
- Joined: Mon Mar 25, 2002 5:06 pm
after a repair, kawasaki dealer forgets to put oil in my klr and...
...and as I was riding my bike at 100Km/h in the highway, the engine seized suddenly while I was surrounded by fast moving traffic! I hardly managed to control the bike and pulled aside. At first I had no idea what the heck went wrong till I noticed the temp gauge is at max and the engine smells strange. I couldn't believe my eyes when I looked through the oil glass window on the side of the engine and found that there is no oil in it at all!!
You want to know how arrogant and ignorant a Kawasaki dealer could be?! Read the full story here:
Last November I bought a used KLR 2000 with only 1000Km on it from an ATV shop. On last March 16th I took it for a trip, which was partially off-road. The day after I washed my bike, and it didn't start any more. I left a post on KLR news group ( Subject: "My KLR does not start any more " on Tue, 2 Apr 2002 ) and followed some of the suggestions with no success. Next I discussed the problem with my around the corner Kawasaki dealer to get a hint. The "dealer" however told me "bring in the bike over we will take a look at it"! Instead of taking the bike to the dealer, I took it back to ATV shop where I had bought the bike from, on April 6th. Soon they found out that the problem is more complicated than what it seemed and they didn't want to spend a lot of time on it. So to have it fixed "fast", on April 11th the bike was sent to a Kawasaki dealer -- to the one close to my home (of my bad luck); and sure enough the dealer had guessed whose bike that might have been! Few days later I passed by the dealer store and asked about my bike. Now he was happy that his assumption was right: That bike did belong to me. He said, "We haven't checked the bike yet because NOW we are very busy! Had you brought your bike to us back then when we told you so, it would have been ready now. But today it might take two to three weeks before we get a chance to take a look at it". I got his message all right so I explained since I had bought the bike from that ATV shop, I figured they should take care of it. After two weeks the dealer told the ATV shop that the alternator is damaged and needs to be changed. Instead of buying a new one at $500CND (according to the ATV shop), they had it rewound at $300CND. I couldn't wait for this repair to end, I was so anxious to ride my bike again! To speed up the process a bit, on April 27th I went to the ATV shop, received the rebuilt alternator and delivered it personally to the dealer. I was told that now putting it back together is less than a half an hour job. So I asked the dealer when do I get the bike back? He said, "Well, you see while we were waiting for the alternator, we started to work on another bike. Sometime in next week, when we get a chance, we will put it back together. And we give the news to the ATV shop".
On Friday May 3rd the dealer tells the ATV shop that even with the alternator fixed, the bike still does not start! The ATV shop manager tells the Kawasaki dealer that we bring the repairman who rewound the alternator to your store to check the problem (The repairman before rewinding, first checks the alternator and finds that it meets the spec; and yet he rebuilds it!). The dealer, however, refuses and says we don't have time now, bring him next week! At this point, I told the ATV manager take my bike back to your store because this dealer does not seem to be doing anything but wasting my time. The dealer returns the bike and charges them $100 CND for the "work" he has done on my bike!! Form then on, the ATV shop mechanics start to find the problem by themselves. And eventually by checking the electrical wires, on May 10th they found out that a short with the speedometer cable connector under the front panel had cut off the electricity to the spark plug coil! Thus it had nothing to do with me washing the bike two months ago! And most probably, had nothing to do with the alternator either which I was charged $300CND for!!
I was charged another $300CND for labor at the ATV shop. It was that Friday night that impatiently I got my KLR back eventually and about 7Km away from the shop...
Next day, I had the ATV shop take my bike back to their shop. When surprisingly they discovered what has happened to my bike, they said that they have only check the electrical parts on the bike and have not touched the engine. They said -- and I believe it so too -- that it is "the Kawasaki dealer" who has put the alternator back and has forgotten to put oil in the engine! "Since it can't be proven", the ATV manager said, "We are going to repair your bike at our own expense".
I personally preferred the dealer to fix and to pay for the damage that he has done to my bike so that he realizes what he has done wrong and hopefully does not repeat it for the next costumer (I doubt it though). I reported this to the Police and consulted a lawyer. They both told me that since I have not directly given my bike to the Kawasaki dealer, I cannot sue him; unless I sue the ATV shop so that they either take upon themselves all the charges or they too in turn sue the dealer. I also thought of making a complaint to Kawasaki headquarter in Canada. I found their internet link (http://store.kawasakicanada.com/cgi-bin/kawasakist.storefront/3ce53daa016610f62740c0a814a006d3/Catalog/10), however, as hard as it is to imagine, there is NO contact link, NO email address to make complain (may be because they can't imagine if ever anybody could have something to complain!). This whole webpage is about selling their product without any caring about their costumers. After all, if this how the Kawasaki headquarter is, may be we shouldn't be surprise of the way a Kawasaki dealers treats the customer! Next I checked the American site (http://www.kawasaki.com/index2.html). There you do find "CONTACT US", however, along with this big note: "PLEASE NOTE: This is for U.S. only, international inquiries will not be answered."
Even though fixing the original problem (finding the electrical short circuit) on my bike took about two months, repairing the seized engine took less than a week! On Friday May 17th I got my KLR back (with oil in the engine!). Only the piston, its rings, and the gaskets were changed. The cylinder has been bored. The bike now starts easily and seems to be functioning normal. However, you can hear the cam chain, which was not as noticeable as before. The ATV shop manager says, "You can hear this sound because now the engine is running smoother and more quiet than before". He gave me 5 months guarantee on the engine. I am now in the process of braking in the rebuilt engine. So far everything seems fine.
Saeed.
Montreal area
---------------------------------
Do You Yahoo!?
Yahoo! - Official partner of 2002 FIFA World Cup
[Non-text portions of this message have been removed]
" on Tue, 2 Apr 2002 ) and followed some of the suggestions with no success. Next I discussed the problem with my around the corner Kawasaki dealer to get a hint. The "dealer" however told me "bring in the bike over we will take a look at it"! Instead of taking the bike to the dealer, I took it back to ATV shop where I had bought the bike from, on April 6th. Soon they found out that the problem is more complicated than what it seemed and they didn't want to spend a lot of time on it. So to have it fixed "fast", on April 11th the bike was sent to a Kawasaki dealer -- to the one close to my home (of my bad luck); and sure enough the dealer had guessed whose bike that might have been! Few days later I passed by the dealer store and asked about my bike. Now he was happy that his assumption was right: That bike did belong to me. He said, "We haven't checked the bike yet because NOW we are very busy! Had you brought your bike to us back then when we told you so, it would have been ready now. But today it might take two to three weeks before we get a chance to take a look at it". I got his message all right so I explained since I had bought the bike from that ATV shop, I figured they should take care of it. After two weeks the dealer told the ATV shop that the alternator is damaged and needs to be changed. Instead of buying a new one at $500CND (according to the ATV shop), they had it rewound at $300CND. I couldn't wait for this repair to end, I was so anxious to ride my bike again! To speed up the process a bit, on April 27th I went to the ATV shop, received the rebuilt alternator and delivered it personally to the dealer. I was told that now putting it back together is less than a half an hour job. So I asked the dealer when do I get the bike back? He said, "Well, you see while we were waiting for the alternator, we started to work on another bike. Sometime in next week, when we get a chance, we will put it back together. And we give the news to the ATV shop".
On Friday May 3rd the dealer tells the ATV shop that even with the alternator fixed, the bike still does not start! The ATV shop manager tells the Kawasaki dealer that we bring the repairman who rewound the alternator to your store to check the problem (The repairman before rewinding, first checks the alternator and finds that it meets the spec; and yet he rebuilds it!). The dealer, however, refuses and says we don't have time now, bring him next week! At this point, I told the ATV manager take my bike back to your store because this dealer does not seem to be doing anything but wasting my time. The dealer returns the bike and charges them $100 CND for the "work" he has done on my bike!! Form then on, the ATV shop mechanics start to find the problem by themselves. And eventually by checking the electrical wires, on May 10th they found out that a short with the speedometer cable connector under the front panel had cut off the electricity to the spark plug coil! Thus it had nothing to do with me washing the bike two months ago! And most probably, had nothing to do with the alternator either which I was charged $300CND for!!
I was charged another $300CND for labor at the ATV shop. It was that Friday night that impatiently I got my KLR back eventually and about 7Km away from the shop...
Next day, I had the ATV shop take my bike back to their shop. When surprisingly they discovered what has happened to my bike, they said that they have only check the electrical parts on the bike and have not touched the engine. They said -- and I believe it so too -- that it is "the Kawasaki dealer" who has put the alternator back and has forgotten to put oil in the engine! "Since it can't be proven", the ATV manager said, "We are going to repair your bike at our own expense".
I personally preferred the dealer to fix and to pay for the damage that he has done to my bike so that he realizes what he has done wrong and hopefully does not repeat it for the next costumer (I doubt it though). I reported this to the Police and consulted a lawyer. They both told me that since I have not directly given my bike to the Kawasaki dealer, I cannot sue him; unless I sue the ATV shop so that they either take upon themselves all the charges or they too in turn sue the dealer. I also thought of making a complaint to Kawasaki headquarter in Canada. I found their internet link (http://store.kawasakicanada.com/cgi-bin/kawasakist.storefront/3ce53daa016610f62740c0a814a006d3/Catalog/10), however, as hard as it is to imagine, there is NO contact link, NO email address to make complain (may be because they can't imagine if ever anybody could have something to complain!). This whole webpage is about selling their product without any caring about their costumers. After all, if this how the Kawasaki headquarter is, may be we shouldn't be surprise of the way a Kawasaki dealers treats the customer! Next I checked the American site (http://www.kawasaki.com/index2.html). There you do find "CONTACT US", however, along with this big note: "PLEASE NOTE: This is for U.S. only, international inquiries will not be answered."
Even though fixing the original problem (finding the electrical short circuit) on my bike took about two months, repairing the seized engine took less than a week! On Friday May 17th I got my KLR back (with oil in the engine!). Only the piston, its rings, and the gaskets were changed. The cylinder has been bored. The bike now starts easily and seems to be functioning normal. However, you can hear the cam chain, which was not as noticeable as before. The ATV shop manager says, "You can hear this sound because now the engine is running smoother and more quiet than before". He gave me 5 months guarantee on the engine. I am now in the process of braking in the rebuilt engine. So far everything seems fine.
Saeed.
Montreal area
---------------------------------
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