kenda customer service is top notch
Posted: Thu Jun 28, 2001 9:11 am
Thats great service!
--- In DSN_klr650@y..., Tumu Rock wrote: > Just thought I'd share with you guys a good customer service story... > > Kenda's got my vote for customer service. > > dat brooklyn bum > > > -----Original Message----- > From: Tumu Rock [mailto:guymanbro@e...] > Sent: Wednesday, June 20, 2001 6:01 PM > To: motorcycle@k... > Subject: Kenda K270 > > > I am writing you in regards to the use of one of your motorcycle tires. I > purchased a set of Kenda K270 (50/50 dual sport tire) tires for a trip to > Wisconsin from NYC. I have a friend who always uses these on his bike (a > KLR650 just like mine) and has never had any problems. I unfortunately did > not fare so well. > > Somewhere between 350 miles and 600 miles into my trip the rear tire began > chunking severely. Every single lug in the center line of the tire chunked > and eventually separated completely. I was on a time schedule so I couldn't > stop to get a new tire until I made it to Wisconsin. By the time I got there > the smaller lugs surrounding the now missing center lugs had begun to chunk. > > I bought a new tire in the first place that had one in stock (which happened > to be halfway back to NYC in Toledo, OH). It was a Kenda Challenger. I had > no problems with this tire. > > I was wondering if there was any way to get a credit on a new tire with one > of your distributors or directly with you. I still have the tire that > chunked and could arrange to return it as well. The front tire of the set > still looks like new so I think I just got some bad rubber in the rear tire. > > > Thank you, > > Tumu R. Rock > > > > Dear Mr. Rock, > Sorry you had problems with the K270 tire on your motorcycle. This is > unusual to hear this kind of complaint. I would like you to return the tire > to our office for inspection. We are happy to refund the price you paid for > the replacement tire or send you a new tire, whichever you prefer. > > I can also issue a UPS pick up if that would be easier for you. You would > need to let me know your address for UPS. > > Sorry again for the inconvenience and look forward to hearing from you. > > Lonnie Wells > American Kenda Rubber > (614) 866-9803, ext 211 voice > (614) 866-9805 fax > LWells@K... > WWW.KendaUSA.com > > > > > > _______________________________________________________ > Send a cool gift with your E-Card > http://www.bluemountain.com/giftcenter/ > > > > [Non-text portions of this message have been removed]