Wilsons Sandbox

At 03:55 PM 6/20/00 -0500, Jim & Shannon Morehead wrote:

>Dash, > >That's good news. Thanks for the info! I will be on the phone to them >first thing in the morning. > >I'll bet the Jim he referred to was me. I mentioned your name and the KLR >list. I guess dropping the names of important people gets results. > >Jim

Hi Jim, You must be number one on the list to receive, as I was informed that I was number two, and that Jim had spoken to you about fixing the problem. I voiced my concern rather emphatically. I felt as though I was getting through. I am concerned that you didn't feel that way. I have never had any bad luck with ST in the past, and I am trusting (probably naively) that they will provide me with a solution in short order. He mentioned the oval problem that they were fixing. I re-iterated my findings from a prior measurement on two separate S-Bends. Not just oval (which was the lesser of my problem) but also too small, he said that the re-bulging, would bring then into specification to fit a 1.75" ID canister. He told me that I would have it shortly but I'll follow up again tomorrow. I have found that email is not the best way to communicate to customer service. I recommend that anyone with a small diameter tube either find a way to bulge it or have it replaced. LaterZ Dash