[dsn_klr650] supertrapp
Posted: Tue Jun 20, 2000 3:57 pm
Dash,
That's good news. Thanks for the info! I will be on the phone to them
first thing in the morning.
I'll bet the Jim he referred to was me. I mentioned your name and the KLR
list. I guess dropping the names of important people gets results.
Jim
----- Original Message ----- From: Dash Weeks To: dsn_klr650@egroups.com> Sent: Tuesday, June 20, 2000 3:32 PM Subject: [DSN_klr650] Re: Supertrapp > At 02:46 PM 6/20/00 -0500, Jim & Shannon Morehead wrote: > >Hey Dash, > > > >Did you get any satisfaction from Supertrapp on the muffler to s-pipe leak > >problem. I haven't. > > > >I e-mailed them on June 10, called and spoke with a guy named Jim in the > >warranty dept. on June 12, and e-mailed them again this morning. No > >response to any of the above. How about you? > > > >Jim > > > Aye... > I spoke with Jim late last week. He informed me that he spoke with you or > perhaps another Jim... > Anyway the log and short of it was that they were currently re-bulging all > of the KLR S-Bends in stock, ~180. As soon as those are done then he is > sending me two of them. He expected them to be completed by this week. My > guess is that he'll make warranty replacements available to those that ask > for them, so call in, people. They were concerned that they had this > problem and appreciated us bringing it to their attention. > Slow but good Customer Service I suppose. Don't just email them, call them > too... make it a point that this is important to you and that it should be > important to them as well. > > He confirmed that there was a 50 thousandths difference in diameters. This > is not acceptable for exhaust fittings. These are expensive enough that we > should be getting something that works, especially when it is specifically > designed to do so. > > LaterZ > Dash > > > ------------------------------------------------------------------------ > Best friends, most artistic, class clown Find 'em here: > http://click.egroups.com/1/5533/5/_/911801/_/961531559/ > ------------------------------------------------------------------------ > > Visit the KLR650 archives at > http://www.listquest.com/lq/search.html?ln=klr650 > Support Dual Sport News... dsneditor@... > Let's keep this list SPAM free! > > Visit our site at http://www.egroups.com/group/DSN_klr650 > To unsubscribe from this group, send an email to: > DSN_klr650-unsubscribe@egroups.com > >